Terms of Service

📜 1. Parties

This Agreement is entered into between you and Shenzhen Yuanqi Chuangxiang Artificial Intelligence Co., Ltd. (the "Company", "we", "us" or "our") regarding your use of the App and its related services, and is legally binding on both parties.

🛠️ 2. Services and Acceptable Use

1. Through the App you can access the following services (as actually provided):
   • AI bilingual read-aloud: recognising physical picture books and reading them aloud in Chinese and English.
   • Smart conversation: AI question-and-answer based on picture-book content.
   • Learning reports: recording reading data and generating visual learning reports.
   • Listening mode: customising audio content for background listening.
   • Device management and network setup: Wi-Fi setup, firmware updates, feature settings, local network communication, and similar.
   • Content recommendations: recommending content based on a child's age and interests.
   • Message center and notifications: viewing device- and account-related notices and service information.
   • Baidu Netdisk listening: after you voluntarily complete Baidu Netdisk authorization, browsing directories and audio files within the authorized scope, previewing files, and setting files or directories you choose as the listening source for your home device.
   • Recharge / value-added services (where applicable): purchasing memberships, benefits or virtual goods (such as tokens or usage counts).
2. To provide these services, the App may need to call system permissions (see the "Device permissions" section of the Privacy Policy). If you refuse authorization, the specific features that depend on that permission may not be available.
3. We may update, change, add or remove features as needed. For material changes we will give at least 30 days' notice, for example through an in-app notice, a push notification or a notice on our website.
4. TocoTalk is an educational aid. It does not replace a parent's company and guidance; we encourage parents to take part in their child's reading.
5. Baidu Netdisk is a third-party service. When you use the Baidu Netdisk listening feature, you must also comply with the Baidu Netdisk open platform and its related service agreements. Expired authorization, deleted or moved files, an inaccessible authorized directory, a Baidu Netdisk service failure or a network problem may all prevent the relevant directory or audio from being browsed, previewed or played.

👤 3. Account Registration, Use and Security

1. You may register or sign in with a phone number plus verification code, or an email address plus password or verification code. You must provide true, accurate and complete registration information, and each phone number may register only one account.
2. You should keep your account and credentials secure; losses caused by your failure to do so are your responsibility. We recommend setting a strong password and changing it periodically, not disclosing your account information to others, not signing in with third-party tools or plug-ins, and keeping your linked phone number and email up to date.
3. If you discover that your account has been used by someone else or is at risk, contact us immediately through "Help & Feedback" or the support hotline.
4. You may apply to delete your account at any time. After deletion: the account cannot be restored; related learning data will be deleted or anonymised; unused paid balances are handled under our refund policy; and linked devices are automatically unbound.
5. Do not buy, sell, transfer or lend your account. We may restrict, freeze or ban accounts that breach this rule and reserve the right to pursue legal liability.

📏 4. User Conduct

1. When using the App you must not engage in any conduct that violates law or public order, or infringes the lawful rights of third parties, including but not limited to:
   • spreading unlawful or inappropriate content;
   • attacking, intruding into, interfering with or damaging systems, networks or device security in any form;
   • collecting, processing or disclosing others' personal information without permission;
   • infringing any third party's intellectual property or other lawful rights;
   • other conduct that may adversely affect the platform ecosystem or the rights of others.
2. For content you upload or publish, you must ensure that you hold the corresponding lawful rights or have obtained lawful authorization. If your conduct causes loss to us or any third party, you are fully liable and must compensate all resulting loss.
3. When using the Baidu Netdisk listening feature, you must ensure that you have lawful rights to use the files you select, and you must not use the App to spread unlawful, infringing, obscene, violent or otherwise unlawful or offensive content. You must not use the App to publicly share, sell or commercially distribute unauthorized Baidu Netdisk files.

©️ 5. Intellectual Property

1. The intellectual property in the interface design, graphics, programs, documents, trademarks, logos and other materials contained in the App and its services belongs to us or the relevant rights holders. Without written permission, no one may use, copy, modify, distribute, sell or otherwise commercially exploit them.
2. The intellectual property referred to above includes, but is not limited to, software and code, algorithms, interface design, text, audio, video, trademarks, logos and brand names.
3. For content you upload or publish in the App (excluding your personal information), to the extent permitted by law you grant us a non-exclusive, revocable license to store, display, copy and distribute it to the extent necessary to provide the services. This license does not transfer ownership. Ownership of AI-generated content is determined under applicable law.

🚩 6. Infringement Complaints

If any rights holder believes that content or services in the App infringe their lawful rights, they may file a complaint with us, providing proof of ownership, contact details and the specific location of the allegedly infringing content. We will verify and handle the complaint within 7 business days of receiving it, taking necessary measures such as deletion, blocking or disabling links. Complaint channels are listed under "Contact Us".

💳 7. Fees, Subscriptions and Auto-Renewal (Where Applicable)

1. If you purchase a membership, benefit or virtual good in the App, the specific price and benefits are those shown on the purchase page.
2. If you activate a subscription or auto-renewal through a third-party channel (such as the iOS App Store or Google Play), charging and cancellation rules follow that channel's page and policies. Apple: manage or cancel renewal under Settings → Apple ID → Subscriptions on your iOS device. Google Play: manage or cancel under Subscriptions in Google Play. You can also view the current renewal mode and the corresponding cancellation entry under Me → Member center → Subscription management in the App.
3. Once an order is completed, it cannot be cancelled or refunded except as required by law or expressly supported on the page. If you have an objection to an order, contact us promptly.

🛡️ 8. Disclaimer

To the maximum extent permitted by law, and without limiting any liability that cannot lawfully be excluded or limited:

1. We will make our best efforts to provide a stable and continuous service, but we do not guarantee that the service will be absolutely uninterrupted or real-time, or that all errors will be fixed;
2. we are not liable for service interruption, data loss or other loss caused by force majeure, network or device failure, third-party causes or your own circumstances;
3. the legality, authenticity, suitability and security of third-party information, products or services you obtain through the App are the responsibility of that third party. Ownership, content compliance and availability of Baidu Netdisk files, and the continuity of the Baidu Netdisk service, are the responsibility of the relevant rights holders and Baidu Netdisk under their own rules.
4. To the extent permitted by law we are not liable for: brief interruptions caused by system maintenance or upgrades; force majeure (such as earthquake, fire, war or epidemic); cyber-security incidents such as hacking or viruses; or loss caused by your failure to use, maintain, disassemble, modify or repair the device in accordance with the instructions.
5. We do not guarantee the absolute accuracy of AI-generated content, the quality of third-party content, that every picture book will be recognised, or that recommendations will exactly match your expectations. Learning outcomes vary by child; the product is a learning aid and does not constitute a promise of any specific result.
6. We are not liable for disputes between users, although we will provide necessary assistance as required by law.

⏹️ 9. Change, Suspension and Termination of Services

1. We may change, suspend or terminate the services according to our operations, and will give notice within a reasonable scope.
2. If you violate law or this Agreement, we may restrict features, suspend or terminate the service, or delete your account, and reserve the right to pursue legal liability.
3. After you unlink Baidu Netdisk, the App will stop accessing that Baidu Netdisk account and authorized directories. Files already in Baidu Netdisk will not be deleted by the App because of the unlinking.

🔔 10. Notices and Delivery

We may send you notices through in-app announcements, in-app messages, pop-ups, email, support calls or SMS. Information or promotions obtained outside our official channels are not related to us; please evaluate them carefully.

⚖️ 11. Governing Law and Dispute Resolution

The formation, validity, interpretation, amendment, performance and dispute resolution of this Agreement are governed by the laws of the People's Republic of China. Disputes arising out of or relating to this Agreement should be resolved through friendly negotiation; if negotiation fails, either party may bring a lawsuit before a competent People's Court where we are located. Arbitration does not apply to this Agreement.

🔄 12. Changes to This Agreement

1. We reserve the right to revise this Agreement at any time. When we do, we will post the new Agreement prominently in the App and on our website, and notify you by push notification, email or SMS. The new Agreement takes effect 7 days after publication.
2. If you do not agree to the revised Agreement, you may stop using the service and apply to delete your account; unused paid services are handled under our refund policy. If you continue using the service after the new Agreement takes effect, you are deemed to accept it.
3. If any clause of this Agreement is held invalid or unenforceable, it will be modified or removed to the minimum extent necessary and the remaining clauses remain effective.

📎 13. Miscellaneous

1. This Agreement, together with the Privacy Policy and the Children's Privacy Policy, forms the complete legal documentation for your use of the App.
2. If you have any complaint or suggestion about the service, you may contact us at the support email listed under "Contact Us"; we will respond within 3 business days.

📧 Contact Us

• Company: Shenzhen Yuanqi Chuangxiang Artificial Intelligence Co., Ltd.
• Email: privacy@tocotalk.com
• Support hotline: 0755-23216256
• Address: 601-A05, Yousuowei Building, No. 2000 Jiaxian Road, Gangtou Community, Bantian Street, Longgang District, Shenzhen
• Website and general domain: https://www.mindax.cn
• Filing number: 粤ICP备2025456131号-3A

This Agreement takes effect on the date you accept it.