TocoTalk lets you delete your account directly in the app. If you have uninstalled the app, cannot sign in, or need help as a family member, you can also submit a deletion request on this page.
Option 1: Delete in the app (recommended)
- Open the TocoTalk app and sign in
- Go to “Me” → “Settings”
- Tap “Delete Account”
- Enter the SMS verification code sent to your phone
- Type the confirmation phrase and submit
Option 2: Submit a web deletion request
Email us at the address below and we will open a deletion ticket. Please include the phone number registered to your account so we can verify your identity. For security we may ask for additional verification.
Deletion request email
Subject: Account deletion request + your registered phone number
Data deleted when your account is closed
- Profile and account information (nickname, avatar, login identifiers)
- Family membership relationships (you leave all families)
- Device bindings associated with you
- Any remaining points balance on the account (forfeited, non-refundable)
Things to resolve before deleting
- Family creator: transfer ownership to another member in the app under "Family → Member list" first; after that the account can be deleted. If the family still has balance or an active membership, dissolving the family is blocked, so transferring is the only path.
- Remaining points or an active membership: these belong to the family, so use them up first — the system blocks dissolving a family that still has balance or an active membership.
- Bound devices: after unbinding, devices must be set up again before another account can use them.
About subscriptions
Deleting your TocoTalk account does not cancel your App Store or Google Play subscription. Cancel it in the store subscription settings, otherwise you will keep being charged.
Retention period and legally retained data
- Within 30 days of deletion you can sign in with the same phone number to restore your account.
- After 30 days the account enters a non-recoverable process and the account and associated personal data are deleted or anonymized.
- Transaction, invoicing and reconciliation records are retained for the periods required by law.
Contact us
If you have questions about the deletion process, contact us and we will reply within 15 business days. privacy@tocotalk.com